Customer (in the service sector)

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Identification
Customer
Definition (1)
Source
CHESSS : CEN's Horizontal European Services Standardization Strategy
Description
"Physical or legal person, prescriptor or user, potential or real of a service".
"Person or entity that contracts services from a service provider (which may or may not be for their own use)".
[BS 7373-3]
Definition (2)
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description
"Organization or person that receives a product.
EXAMPLE: Customer, client, end-user, retainer, beneficiary or purchaser.
NOTE 1: For the purposes of this Guide, use of the term "customer" includes potential customers in the reference.
NOTE 2: Adapted from ISO 9000."
Iso Guide 76
Customer
Questions
Am I elegible for the service?
Iso Guide 76
Checklist
Prompts to be considered in standard development about the customer
Criteria to be fullfilled in order to be permitted to contract or receive the service, e.g. age, knowledge or skills, attitude (respect of facilities, personnel and other customer), fitness (e.g. allergies)
may relate to safety or security of service user (individual or group);
consider vulnerable users (age, mental ability)

Resume
Identification	Customer
Definition (1)
Source	CHESSS : CEN's Horizontal European Services Standardization Strategy
Description	"Physical or legal person, prescriptor or user, potential or real of a service". "Person or entity that contracts services from a service provider (which may or may not be for their own use)". [BS 7373-3]
Definition (2)
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description	"Organization or person that receives a product. EXAMPLE: Customer, client, end-user, retainer, beneficiary or purchaser. NOTE 1: For the purposes of this Guide, use of the term "customer" includes potential customers in the reference. NOTE 2: Adapted from ISO 9000."
Iso Guide 76 Customer Questions	Am I elegible for the service?
Iso Guide 76 Checklist	Prompts to be considered in standard development about the customer Criteria to be fullfilled in order to be permitted to contract or receive the service, e.g. age, knowledge or skills, attitude (respect of facilities, personnel and other customer), fitness (e.g. allergies) may relate to safety or security of service user (individual or group); consider vulnerable users (age, mental ability)