GLOSSARY A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z
| Resume | |
|---|---|
| Identification |
Customer Expectation (in the service sector) |
| Source |
CHESSS : CEN's Horizontal European Services Standardization Strategy |
| Description |
"Anticipation of the level of satisfaction likely to result from receiving a service, including the nature and manner of delivery". |
See also: