GLOSSARY A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z

Guide for Setting a Service Standard

Mod.	Title	Description
1	Setting the Framework	Tasks: Coordination among all relevant stakeholders bringing them to a positive engagement. Detailed analysis of the scope of the service standard. Identification of potential barriers to intra-community trade and the role of standards in breaking these barriers down. Identification of issues relating to misunderstanding the nature of standardisation. Assessment of the economic impact of the resulting standard(s), in particular for SME. Assessment of the environmental impacts Define the generic coverage of the standard.
2	Developing the service Standard	Deals with the technical aspects for producing the standard. Such as service lifecycle models, service assessment methods, interface with management systems and compliance to others standards and legislation.
3	Documenting the service Standard	Actions for editing the end-user version of the service standard. Besides the normative to write standard, this module should employ automatic editing tools and intelligent ontology checkers.
4	Delivery and Maintenance of the service Standard	Activities for diffusing and keeping the standard up-to-date. This module is highly dependent on the content manager from the meta-standards to support flexibility, dynamism and versioning control.

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