Billing

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Identification
Billing
Definition (1)
Source
SEA
Description
"The Process of sending an invoice of products or services to the customer".
Definition (2)
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Information related to payment
Invoices or statements should be clear on aspects such as whether services charges, taxes, delivery charges, etc. are included. Where appropriate (e.g. in the context of telephone service, electricity or gas supply), unit pricing information should also be given.
Prompts to be considered in standard development:
whether service charges, taxes, etc. are included
Modes of payment
Modes of payment may include cash, vouchers, debit or credit card and electronic funds transfer. The mode of payment should include those appropriate for the service being delivered, with clear indications of where an expected method of payment is not available and any surcharges related to particular methods of payment. Consumers may prefer to have a choice of modes of payment.
Prompts to be considered in standard development:
payment method,
penalities,
security issues
Conditions
Information should be clear on the time period for part or full payment of the service, provision for independent holding of large sums (e.g. a deposit on house purchase) and information on whether taxes/gratuities are to be added. There should be provision for on-the-spot sorting of complaints, and clear reference to the organization's complaints procedure and the provision made for external dispute resolution.
NOTE: See also ISO 10002 and ISO 10003.
Prompts to be considered in standard development:
time period for part or full payment;
provision for independent holding of a large sums (e.g. deposit on house purchase);
information on whether taxes/gratuities are to be added
ISO Guide 76
Customer
Questions
Are there different ways I can Pay and is this made clear?

Resume
Identification	Billing
Definition (1)
Source	SEA
Description	"The Process of sending an invoice of products or services to the customer".
Definition (2)
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Information related to payment	Invoices or statements should be clear on aspects such as whether services charges, taxes, delivery charges, etc. are included. Where appropriate (e.g. in the context of telephone service, electricity or gas supply), unit pricing information should also be given. Prompts to be considered in standard development: whether service charges, taxes, etc. are included
Modes of payment	Modes of payment may include cash, vouchers, debit or credit card and electronic funds transfer. The mode of payment should include those appropriate for the service being delivered, with clear indications of where an expected method of payment is not available and any surcharges related to particular methods of payment. Consumers may prefer to have a choice of modes of payment. Prompts to be considered in standard development: payment method, penalities, security issues
Conditions	Information should be clear on the time period for part or full payment of the service, provision for independent holding of large sums (e.g. a deposit on house purchase) and information on whether taxes/gratuities are to be added. There should be provision for on-the-spot sorting of complaints, and clear reference to the organization's complaints procedure and the provision made for external dispute resolution. NOTE: See also ISO 10002 and ISO 10003. Prompts to be considered in standard development: time period for part or full payment; provision for independent holding of a large sums (e.g. deposit on house purchase); information on whether taxes/gratuities are to be added
ISO Guide 76 Customer Questions	Are there different ways I can Pay and is this made clear?