Complaint

Resume
Identification
Complaint
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description
"Expression of dissatisfaction made to an organization, related to its products, or the complaints-handling process itself, where a response or resolution is explicitly or implicitly expected".
ISO Guide 76
Customer
Questions
How do I complain and is there a choice of ways of doing so?
Is my compliant handled promptly, courteously and knowledgeably, whether the service is provided nationally or from another country?
Can I get someone independent to consider my complaint if the organization doesn't sort things out?

Resume
Identification	Complaint
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description	"Expression of dissatisfaction made to an organization, related to its products, or the complaints-handling process itself, where a response or resolution is explicitly or implicitly expected".
ISO Guide 76 Customer Questions	How do I complain and is there a choice of ways of doing so? Is my compliant handled promptly, courteously and knowledgeably, whether the service is provided nationally or from another country? Can I get someone independent to consider my complaint if the organization doesn't sort things out?