Equipment

Resume
Identification
Equipment
Definition (1)
Source
SEA
Description
"Goods supplied as a part of the service; articles and facilities used in service delivery".
Definition (2)
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Quality and safety requirements
Articles and facilities used in service delivery should be safe and fit for purpose and, where appropriate, comply with relevant standards and any national technical requirements (e.g. trains in public transport services, drills used when fitting kitchens). Requirements may include, for example, manual handling requirements, safety guards, etc.
Goods supplied as part of a service should also conform with relevant standards and applicable statutory and regulatory requirements and agreements, e.g. food hygiene standards.
Prompts to be considered in standard development:
articles and facilities used in service delivery comply with relevant standards and any national technical requirements (e.g. trains in public transport services, drills used when fitting kitchens).
requirements for manual handling of equipment, safety guardsrequirements, safety guards, etc.
goods, supplied as part of a service, conform to relevant standards, national requirements and agreements, food safety hygiene standards.
Accessibility
The size and shape of furniture, fixtures and fittings should be suitable for target users, including those who have special needs, e.g. due to mobility, visual or hearing impairment or age (children or older persons).
Prompts to be considered in standard development:
size and shape of furniture, fixtures and fittings should be suitable for target users, including special needs
Other relevant requirements
Requirements may need to be specified for aereas in which risk management is necessary. A maintenance specification may also be needed, e.g. if the service provided includes equipment which should be checked regularly, such as playground equipment.
Prompts to be considered in standard development:
maintenance specification;
risk management
ISO Guide 76
Customer
Questions
Is it easy for me to contact the organization? e.g. opening hours, website, freephone helpline number, e-mail access, etc.
Am I able to trial the service?
Do I have a choice of different ways I can pay and is it made clear?
Is the service being provided safely, respecting my privacy, taking acount of environmental issues, and without detriment to health or the environment?

Resume
Identification	Equipment
Definition (1)
Source	SEA
Description	"Goods supplied as a part of the service; articles and facilities used in service delivery".
Definition (2)
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Quality and safety requirements	Articles and facilities used in service delivery should be safe and fit for purpose and, where appropriate, comply with relevant standards and any national technical requirements (e.g. trains in public transport services, drills used when fitting kitchens). Requirements may include, for example, manual handling requirements, safety guards, etc. Goods supplied as part of a service should also conform with relevant standards and applicable statutory and regulatory requirements and agreements, e.g. food hygiene standards. Prompts to be considered in standard development: articles and facilities used in service delivery comply with relevant standards and any national technical requirements (e.g. trains in public transport services, drills used when fitting kitchens). requirements for manual handling of equipment, safety guardsrequirements, safety guards, etc. goods, supplied as part of a service, conform to relevant standards, national requirements and agreements, food safety hygiene standards.
Accessibility	The size and shape of furniture, fixtures and fittings should be suitable for target users, including those who have special needs, e.g. due to mobility, visual or hearing impairment or age (children or older persons). Prompts to be considered in standard development: size and shape of furniture, fixtures and fittings should be suitable for target users, including special needs
Other relevant requirements	Requirements may need to be specified for aereas in which risk management is necessary. A maintenance specification may also be needed, e.g. if the service provided includes equipment which should be checked regularly, such as playground equipment. Prompts to be considered in standard development: maintenance specification; risk management
ISO Guide 76 Customer Questions	Is it easy for me to contact the organization? e.g. opening hours, website, freephone helpline number, e-mail access, etc. Am I able to trial the service? Do I have a choice of different ways I can pay and is it made clear? Is the service being provided safely, respecting my privacy, taking acount of environmental issues, and without detriment to health or the environment?