Supplier

Resume
Identification
Supplier
Source
ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description
Supplier may provide:

goods supllied as part of the service

personnel involved in carrying out the service

"Organizations supplying the service provider may themselves have a positive or negative impact on the quality of service ultimately provided to the customer. There may be needed to specify minimum requirements for the supplier in the same way as for the direct service provider, e.g. adherence to quality standards.Account may be taken of international agreements, national requirements and agreements, sector-specific codes and any relevant sector-specific standards (e.g. a tour operator uses airlines which comply with national aircraft safety standards, and a kitchen design firm installs equipments which complies with product safety and performance standards)".
ISO Guide 76 Customer
Questions
Do I trust the service provider?
Information may come direct from the service provider, including through associationof brand names and/or use of codes pertaining to customer service. It may also come from third parties, such as consumers and other organizations, which rate services, and certification bodies , which do conformity assessments.
ISO Guide 76 Checklists
Prompts to be considered in standard development
international agreements; standards; national requirements and agreements;
sector-specific or organizational codes.
e.g. tour operator uses airlines that comply with national aircraft safety standards; kitchen design firm installs equipment that complies with product safety and performance standards

Resume
Identification	Supplier
Source	ISO Guide 76: Development of service standards - Recommendations for addressing consumer issues
Description	Supplier may provide: goods supllied as part of the service personnel involved in carrying out the service "Organizations supplying the service provider may themselves have a positive or negative impact on the quality of service ultimately provided to the customer. There may be needed to specify minimum requirements for the supplier in the same way as for the direct service provider, e.g. adherence to quality standards.Account may be taken of international agreements, national requirements and agreements, sector-specific codes and any relevant sector-specific standards (e.g. a tour operator uses airlines which comply with national aircraft safety standards, and a kitchen design firm installs equipments which complies with product safety and performance standards)".
ISO Guide 76 Customer Questions	Do I trust the service provider? Information may come direct from the service provider, including through associationof brand names and/or use of codes pertaining to customer service. It may also come from third parties, such as consumers and other organizations, which rate services, and certification bodies , which do conformity assessments.
ISO Guide 76 Checklists	Prompts to be considered in standard development international agreements; standards; national requirements and agreements; sector-specific or organizational codes. e.g. tour operator uses airlines that comply with national aircraft safety standards; kitchen design firm installs equipment that complies with product safety and performance standards